How to successfully implement SingCRM into your business

Implementing SingCRM into your business could not be easier, simply visit www.singcrm.com and sign up for your free 30 day trial and see, for free what SingCRM can do for you and your business. Follow the on screen set up instructions and refer back to the 'help at hand' sections if you need to and in no time you will be using SingCRM like a pro.

Using the fully customisable dashboard you will be able to pick and choose which of the features of SingCRM that you know you will use on a regular basis and place them on the first screen, your dashboard. Don't worry if you put something on your dashboard that you find later you don't use as much, you can add and remove and change the widgets on your dashboard at any time, it is up to you.

Once you have decided on the widgets on your dashboard you can then begin to populate your customer and employee contact details. You can do this by customer, employee, department or contact so you can see at a glance who is who in your address book.

Then it is time to start using SingCRM and see just how it can help you to boost your sales by using some of the features in the tools section. These include-

• 1 - Total revenue per customer which can be used to help identify loyal customers and give them discounts if necessary. Using this tool can help to further build better relationships with your customers as when contacting them you will be able to inform them accurately when their last order was and for how much, etc. This shows the customer you value them and know about their ordering patterns.
• 2 - Update any missing data on customer records to fill in the gaps and provide them with a better service when you contact them. Often vital information is not recorded by businesses and this can be their downfall. For instance, what happens if customer X is not contactable on certain days of the week and they have informed you of this, yet these are the days when one of your sales reps is trying to contact them? The answer is the customer gets frustrated at the number of missed calls they have regularly had from your reps even though they know they have informed you of their unavailability. This in turn makes the customer believe that you and your business do not listen to their needs and this will lead to lost custom. It is always vitally important to record such details even if they seem irrelevant at the time as it will lead to increase customer loyalty. SingCRM also gives you the opportunity to add pictures of customers and employees to their records so that you will never forget a face again.
• 3 - Check out the conversion rate for quotes, this can help to see which of your sales staff is performing the best. It can also be used when looking at pricing to see if any products or services are incorrectly priced if they are not high converters.
• 4 - See in real time the number of quotes that are reaching their validation period, by using this information your sales reps can make calls and chase up these quotes to see if customers would like to go ahead with them. By informing customers that their quote is about to run out can often give them the incentive to place an order - increasing your revenue as they do so.
• 5 - See at a glance who is the user with the most outstanding tasks, if you spot someone who appears to be overloaded with work and has several deadlines approaching you can divert extra users to help out. This will prevent any missed deadlines and customer dissatisfaction, something that should be avoided at all times.
• 6 - With the fully integrated, business wide calendar you can easily see who has booked holidays and when, meaning that you can schedule meetings and launches when you have the maximum number of employees in work.

How to expand your business with SingCRM

All businesses at one time or another fall foul of behaving in a static way and not expanding and this can result in lost opportunities and missed chances to create more revenue and make their bottom line even healthier. Often this occurs when the software that the business uses is not doing enough to highlight areas that have the potential to grow.

With SingCRM you can easily add more customer contacts, employees, quotes, invoices and more so that you never have any loss of information again.